QSA Members Portal Information

To register an account on the Member Portal, you must have:

• Your email address as recorded in our system;
• Your Stoma Appliance Scheme Entitlement card number – this is the also your “membership number” and is recorded on the picking slip enclosed with each issue of supplies; and
• Your surname

The Member Portal is automatically refreshed with the latest information from our internal systems every 15 minutes. Please allow 24 business hours for payments made directly into our bank account to reflect in your portal credit balance.

Your username is the email address with which you used to register for the QSA Members Portal. If you no longer have access to this email address, please log into the portal using your old email address (as your user name), and update your email address in your profile to the new email address.  Save, and log out of your portal account.

Once logged out, please reset your password using your new email address as the username, via the “forgot password” tile. A password rest link will be sent by email to your new address. Please reset your password in the usual way.

Use your updated email and password to access the portal for all future logins.

To reset your password:

Step 1.  Go to the portal login page

Step 2. Select the “Forgot Password” link

 

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Step 3: Enter your email address (this must be the one associated with your QSA portal account)

Step 4: Select Submit request

Step 5: An email will be sent to your email address with a link to reset your password. Select the link, or copy and paste it into your browser to set a new password. Please check your SPAM box if your email is not received within 15 mints (link valid for 24 hours only)

Step 6: Follow the prompts to set a new password. A password must at least 6 characters and can be a combination of alpha and numeric.

Your password can also be reset by contacting QSA on 07 3359 7570 during our business hours.

 

 

An Australian Medicare Numbers consist of 11 digits structured as follows:

• Identifier: 8-digits.  First digit should be in the range 2-6.
• Checksum: 1-digit.
• Issue Number: 1-digit.  Indicates how many times the card has been issued.
• Individual Reference Number (IRN): 1-digit.  The IRN appears on the left of the cardholder’s name on the medicare card and distinguishes the individuals named on the card. This is also sometimes referred to the card position number.

Example: 2428 77813 2/1

Refer to https://clearwater.com.au/code/medicare for more information.

To access the QSA members portal, we recommend using the Google Chrome or Firefox browser on a Windows 10 PC or Mac computer. Please note that the portal may not work on all tablets, iPads or smart phones. Some members have reported difficulties submitting their portal order via an iPad that has been updated to software version 15.3.1. In this case, please try submitting through the Firebox Browser on the iPad.

The QSA members portal is not supported by Internet Explorer and cannot be used on an android device using a SAMSUNG browser.

 

Important information:

The Stoma Appliance Scheme provides ostomy products to eligible persons that need them. Products obtained through the Scheme are funded by Medicare, and selected from the Stoma Appliance Scheme schedule listing by the eligible person in consultation with their Stoma Nurse or other medical professional. To add a new or not recently ordered item to your portal order, please liaise with your Stoma Nurse or other healthcare professional to check the appropriateness of the product for your use and to obtain the product code of the item, as it appears on the Schedule. The item’s product code as it appears on the Schedule is necessary to add the item to your product list. 

To place a SAS order through your portal account:

1. Login into the portal at https://portal.qldstoma.asn.au/login

2.1. To place an order for products previously ordered:

a/ Select the “products” tile on the purple “previous orders” banner (if the tile of shows “orders”, click on the tile and it will change to “products”).  A list of all previously ordered products will appear.

b/ Select those items required from the list by clicking on the blue shopping cart to the left of the required product. The product will be transferred to your open cart.

c/ Adjust the quantity required using the up/down arrow next to the “packs” column to the right of the item in the cart

d/ Repeat for additional products as required.

e/ Select the “check out” tile on the green “cart” banner.

2.2 To repeat a previous order

a/ Select the “orders” tile on the purple “previous orders” banner (if the tile of shows “products”, click on the tile and it will change to “orders”).  A list of all previous orders will appear.

b/ Open the order to be copied, using the “show tile” to the left of the order record. Select the “Add All” tile appearing at the bottom of the order detail. This will copy the entire order into the open cart. Amend the quantities of items in the cart as required, using the up/down arrows to the right of the packs required for each order.

c/ Select the “check out” tile on the green “cart” banner.

2.3 To add items new items to your cart (not previously ordered)

a/ Select the “Add” tile on the green “Cart” banner.

b/  A box will open up in the centre of your screen. In the Item# column, enter the code of the required item exactly as it appears on your previous picking slip, including any alpha prefixes (CT, HO etc) and hit the enter key or tab key. The standard monthly allowance of the item, and a description of the item will populate.  Increase or decrease number of packs using the arrows to the right of “packs”. If you have more than one stoma, select the stoma for which the product is being ordered.

c/ Select the “add product” tile to add the product to your cart

d/ Repeat steps 2 and 3 to add more products to your order.

e/ When cart is complete, select the “check out” tile on the green “cart” banner

3.  Step 1 of checkout – review your cart

4. Step 2 of checkout – select if the order is to be collected or posted. If the order is to be posted, confirm the delivery address. If sending to an alternative postal address, select if the address change is to be permanent

5. Step 3 of checkout – select the month of entitlement. Please note that , if ordering a two month order, the month of entitlement should be the first month for the two month period.

Add payments other than the postage fee (which will be automatically added if having your order posted – please note that eligible DVA Health Care Card holders will not be required to make payment). Please note that members who make payments via direct deposit will need to wait for the postage to appear in their credit account before placing an order through the portal.

Select “submit checkout”.

6. A box will appear asking for confirmation of your medicare details. Confirm that your details are correct, and then select your payment option if payment is required prior to checkout.

7. Follow the prompts to make payment. Once your payment has been confirmed, you will be referred back to the portal where you will receive a message that your cart has been submitted. You will also receive an email confirming submission.

8. Your order will be reviewed within 48 business hours, within Stoma Appliance Scheme guidelines. A further email will be sent confirming the review, and providing details of any changes that were made to your order to meet scheme guidelines.

 

Stoma Appliance Scheme Guidelines allow for members to adopt a two month ordering cycle once a stoma is 6 months old*.  The Association also encourages all members regardless of their ordering cycle (monthly or two monthly) to place their December/January order together as one double order under scheme “holiday order” rules to help overcome expected January order delays which may be experienced through reduced trading hours during the Christmas/New Year period.

You do not need to indicate when placing your order that it is a two month order. The association will identify the order as a two month allowance by reviewing the quantities requested.

To place a two month order through the portal:

Step 1:

Add the product to your cart in the usual way. The quantity will automatically default to a one month supply (indicated by the  green background behind the quantity).

Step 2:

Manually adjust the quantity of packs required using the up/down arrow beside the “packs” column. The colour will change to yellow when you are within a 2 month allowance.

If you exceed the standard two month allowance of a product, its quantity colour will change to red. Please note that, where an Application for Additional Stoma Supplies (PB050) is in place for a product, the red indicator will still appear. PB050 details will be confirmed at the order review stage.

Step 3:

Check out your order in the usual way, making sure that the month of entitlement selected is the first month of the two month period (eg: select December for a Dec/Jan order)

* the two month ordering cycle will be suspended when stoma product usage is under review, including during any period when an Application for Additional Stoma Supplies (PB050) is in place which allows more than the standard scheme allowance of products to be issued (with the exception of the December/January Holiday order)

As long as your portal order is still at the “submitted” stage and has not yet been “reviewed” and accepted by QSA, the order can be changed, added to or cancelled.

To make changes to a submitted order:

Step 1 : Find the latest order in the list under the “submitted carts” banner

 

Step 2: Click on “show” beside the order to open it up. A “recall cart” button will show  if the cart can be recalled and changed. Select the recall cart button to revert the order to the unsubmitted cart stage

Step 3: Make the required changes

Step 4: Checkout again in the usual way.

Note: to amend an order which has been reviewed, please contact QSA by email or phone.

To pay for postal through the portal:

1. Once you have prepared your “cart”, select  “checkout”.

 

 

3. Review your cart and the items ordered.

4. Review your delivery details and change as necessary.

5. Review your payment:

• Check the delivery month (remember orders will be assessed within scheme guidelines!)
• Add any other payments that you wish to make (donation, top up, subscription)

 

 

 

 

 

 

 

 

6. Select “Submit Checkout”. A box will pop up to ask you to verify your medicare information.

 

 

 

 

 

 

7. Review your medicare information and select “accept” once any required changes (if any) are made. You will then be diverted to the EWAY payment page.

 

 

 

 

 

 

 

 

8. Enter your payment information as required and select “Pay Now”

9. Once your payment has been confirmed, select “finalise transaction” on the EWAY page.

 

 

 

 

 

9. You will be diverted back to the portal and your transaction will be complete.

 

If your order is ready for collection or has been dispatched, a dispatch date will appear against the order in the portal.  This date indicates the date that the order was packed, ready for collection or dispatch.

To upload a copy of your health care card, pension card or medicare card to the portal:

1.Log in to the portal in the usual way.

2.  Select “profile” on the Members Summary tab

3. Select ” Upload File”

4. A pop up box will appear.

5. Select file type (please note that Applications for Additional Stoma Supplies are not yet able to be uploaded)

6. Enter the expiry date of the card/Application for Additional Stoma Supplies, and upload an electronic copy of the file

7. Select “submit file”.

At this stage, only Stoma Appliance Scheme funded products can be ordered through the portal. Other products that are not scheme funded cannot be ordered through the portal.

Payment of purchased products however can be deducted from your credit account balance which can be added to via a payment top up through the portal. A list of pharmaceutical items available for purchase can be found here.

Should you wish to purchase items using your credit balance, please contact the association by email to [email protected] or by telephone to 07 3359 7570 and we will be happy to arrange this for you.

 

 

To pay your subscription through the portal:

1. Login to the portal in the usual way

2. Go straight to “checkout”.

 

 

3. Under Step 3 –

a/ For current year – subscription renewal will automatically populate if your subscription has not yet been renewed

b/ For next year –  under “Review Payment”  you will see an option to renew your subscription (available from March onwards). Toggle the option to YES, and your subscription for the next year will populate (please note that concession card holders will need to have already uploaded their concession card to the portal using the profile>file upload function and had the card accepted for the concession rate of subscription to apply)

 

 

 

 

 

 

 

 

5. Select “Submit Checkout”. A box will pop up to ask you to verify your medicare information.

6. Review your medicare information, make any changes necessary, and select payment method.

7. Follow the prompts to complete your payment.

8. You will be diverted back to the portal and your transaction will be complete.

 

 

You can now secure your Portal Account using two factor authentication (2FA). QSA recommends all portal users enable 2FA on their portal account as soon as possible. 2FA should only be disabled for the purpose of changing the device upon which the authenticator APP is installed.

To enable 2FA on your account:

Step 1.

Download an authenticator APP from either the Apple APP store or Google Play Store to your device. We recommend Google   Authenticator.

Step 2.

Select “Enable two factor authentication” under your user menu (top right of your portal home page)

A QR code will appear.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 3

Open the authenticator APP on your device, select add (+) and scan the QR code.

Scanning the QR code will add the portal service to your authenticator APP (which will appear as Member Portal – QSA). Obtain the time based one time password (TOTP) and enter this into the two factor code field within your Portal Account. Enter the code where indicated, and select enable

Your 2FA is now enabled.

To disable 2FA on your account

Step 1

Select “Disable two factor authentication” under your user menu (top right of your portal homepage).

 

 

 

 

 

 

 

 

A time based one time password will be requested which can be obtained from your authenticator APP.

Step 2

Enter the TOTP as required to disable 2FA and select “disable”.

Your 2FA should now be disabled

 

I have completed my cart but cant check out! 

Once you have completed your cart and selected “check out” a box will pop up to ask you to confirm your Medicare details. If this does not occur, its likely that the pop up screen has been blocked by your device’s security settings. If this has occurred, there should be an indication in the top right hand corner of your screen that looks like this:

Instructions to resolve the pop can be found at https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en

 

The portal wont accept my Medicare Card details!

Your Medicare Card details  should contain 3 pieces of information:

1. The 10 digit number appearing on your card
2. Your individual reference number (the number beside your name on your card), and
3. The expiry date of the card (expressed as MM/YY)

The tab key can be used to move between fields.

My payment keeps getting rejected!

The payment processing platform used by QLD Stoma Association Ltd for the portal is a secure payment facility operated by an external party. Unfortunately Queensland Stoma Association Ltd cannot assist with payment issues. For more information about the payment platform please see Eway.

I have processed my payment through Eway but I cannot see it in my portal account!

This may occur if your network connection drops out immediately after your payment has been made or if you close your browser window before Eway can send your payment information back to your portal account.  In this situation, please contact QLD Stoma Association Ltd. We will verify your payment with Eway and manually update your portal account.